Last Updated: October 26, 2023
1. Introduction
Welcome to Altora Telecoms (Pty) Ltd (“Company”, “we”, “our”, “us”). These Terms of Service (“Terms”) govern your use of our website, telecommunications services, and network infrastructure (collectively, the “Services”).
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.
2. Company Information
Altora Telecoms (Pty) Ltd
Contact Number: +27 (087) 821-3602
Email: legal@altoratelecoms.co.za
3. Use of Services
You agree to use our Services only for lawful purposes. You are prohibited from:
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Using the Services to transmit any material that is unlawful, harmful, defamatory, or invasive of another’s privacy.
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Attempting to gain unauthorized access to our network or servers.
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Reselling our Services without express written consent from Altora Telecoms.
4. Payment and Billing
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Fees: You agree to pay all fees associated with your service plan.
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Late Payments: Failure to pay may result in suspension or termination of Services.
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Disputes: Billing disputes must be submitted to legal@altoratelecoms.co.za within 30 days of the invoice date.
5. Limitation of Liability
To the maximum extent permitted by South African law, Altora Telecoms (Pty) Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, resulting from:
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Your use or inability to use the Services.
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Unauthorized access to your transmissions or data.
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Interruption of service due to technical faults, load shedding, or force majeure.
6. Service Level and Availability
While we strive for 99% uptime, we do not guarantee uninterrupted service. Scheduled maintenance will be communicated where possible.
7. Termination
We reserve the right to suspend or terminate your access to the Services immediately, without prior notice, if you breach these Terms.
8. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes shall be subject to the exclusive jurisdiction of the courts of South Africa.