Last Updated: October 3, 2026
In compliance with the Regulation of Interception of Communications and Provision of Communication-Related Information Act, 2002 (RICA) , Altora Telecoms (Pty) Ltd is required to collect and verify the following information from all customers:
1. Required Information
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Full names and surname.
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Identity number (South African ID or passport).
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Proof of residence (not older than 3 months).
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For juristic persons: Company registration documents and details of representatives.
2. Verification Process
Customers must present original documents or certified copies at the point of sale or via our approved digital channels.
3. Retention
RICA records are retained for a minimum of 5 years after the termination of service.
4. Failure to Comply
We are legally prohibited from activating services without RICA compliance.
5. Contact
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Address: 222 Smit Street, Braamfontein, Johannesburg, 2000
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Email: legal@altoratelecoms.co.za
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Phone: +27 (087) 821-3602