DMCA & Copyright Takedown Policy

DMCA & Copyright Takedown Policy

Last Updated: October 26, 2023

Altora Telecoms (Pty) Ltd respects the intellectual property rights of others and expects its users to do the same. In accordance with the Digital Millennium Copyright Act (DMCA) and applicable South African copyright law, we will respond expeditiously to claims of copyright infringement committed using our website or network.

1. Filing a Complaint

If you are a copyright owner, or authorized to act on behalf of one, please report alleged copyright infringements taking place on or through our services by completing a Notice of Claimed Infringement and delivering it to our designated agent.

Your notice must include the following:

  1. Identification of the copyrighted work that you claim has been infringed.

  2. Identification of the material that you claim is infringing (including the URL or specific location on our network).

  3. Your contact information: Full legal name, mailing address, telephone number, and email address.

  4. A statement of good faith: “I have a good faith belief that the use of the material described above is not authorized by the copyright owner, its agent, or the law.”

  5. A statement of accuracy: “I swear, under penalty of perjury, that the information in this notification is accurate and that I am the copyright owner or am authorized to act on behalf of the owner.”

  6. Signature: A physical or electronic signature of the copyright owner or authorized agent.

2. Designated Agent

Please send your notice to:

Altora Telecoms (Pty) Ltd
Attn: Legal Department / DMCA Agent
Email: legal@altoratelecoms.co.za
Phone: +27 (087) 821-3602

3. Counter-Notification

If you believe that your material was removed by mistake or misidentification, you may submit a counter-notification to the designated agent listed above. This must include your contact details, identification of the removed material, and a statement under penalty of perjury that you have a good faith belief the material was removed as a result of mistake or misidentification.

4. Repeat Infringers

Altora Telecoms (Pty) Ltd reserves the right to terminate, in appropriate circumstances, the accounts of users who are repeat infringers of copyright.