POPIA Privacy Policy

POPIA Privacy Policy (Protection of Personal Information Act)

Last Updated: October 26, 2023

Altora Telecoms (Pty) Ltd is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act, 2013 (POPIA) .

1. Introduction

This Privacy Policy explains how we collect, use, share, and protect your personal information.

Responsible Party:
Altora Telecoms (Pty) Ltd
Information Officer: Legal Department
Contact: legal@altoratelecoms.co.za | +27 (087) 821-3602

2. What Information We Collect

We may collect the following personal information:

  • Identity Data: Name, ID number, passport number.

  • Contact Data: Physical address, email address, phone number.

  • Financial Data: Bank account details, payment history.

  • Technical Data: IP address, browser type, usage data (for network management).

  • Communication Data: Records of your correspondence with us.

3. How We Use Your Information

We process your information for the following purposes:

  • To provide and manage your telecommunications services.

  • To process payments and manage your account.

  • To comply with legal obligations (e.g., RICA Act).

  • To communicate service updates and marketing (with your consent).

4. Legal Basis for Processing

We process your information based on:

  • Contractual Necessity: To fulfill our service agreement with you.

  • Legal Obligation: To comply with South African law (e.g., RICA).

  • Legitimate Interest: For network security and fraud prevention.

  • Consent: For direct marketing (which you may withdraw at any time).

5. Sharing of Information

We do not sell your personal information. We may share it with:

  • Operators/Partners: To provide network connectivity.

  • Regulators: When required by law (e.g., ICASA, SAPS).

  • Service Providers: Third-party vendors (e.g., payment processors) who are bound by confidentiality agreements.

6. Your Rights (Data Subject Rights)

Under POPIA, you have the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request correction of inaccurate information.

  • Deletion: Request deletion of your information (subject to legal retention requirements).

  • Objection: Object to processing based on legitimate interests.

  • Complaint: Lodge a complaint with the Information Regulator.

To exercise these rights, please email legal@altoratelecoms.co.za.

7. Security

We implement appropriate technical and organizational measures to secure your data, including encryption and access controls. However, no method of transmission over the internet is 100% secure.

8. Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal requirements.

9. Complaints

If you are unhappy with how we handle your data, please contact us first. You also have the right to contact the Information Regulator (South Africa) :