Last Updated: October 3, 2026
1. Cancellation of Services
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Month-to-Month Contracts: You may cancel your service with 30 days’ written notice.
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Fixed-Term Contracts: Cancellation before the end of the term may attract a cancellation penalty as per the Consumer Protection Act (CPA).
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Notice Method: Cancellations must be submitted in writing to legal@altoratelecoms.co.za or via your account portal.
2. Refund Policy
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Prepaid Services: Refunds are not provided for prepaid airtime or data once used.
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Billing Errors: If you are incorrectly billed, we will credit your account or refund the amount within 14 business days.
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Cooling-Off Period: In terms of Section 16 of the CPA, you may cancel a contract within 5 business days of signing, provided the service has not been used.
3. Service Suspension
Services may be suspended for:
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Non-payment.
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Suspected fraud or abuse.
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Failure to comply with RICA requirements.
Reconnection fees may apply.
4. Termination by Altora Telecoms
We reserve the right to terminate services with immediate effect for:
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Breach of Terms of Service or AUP.
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Illegal activity.
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Non-payment exceeding 30 days.
5. Contact
For refund or cancellation queries:
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Address: 222 Smit Street, Braamfontein, Johannesburg, 2000
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Email: legal@altoratelecoms.co.za
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Phone: +27 (087) 821-3602